Tele-Jiggasha is a telephone counseling service located in the SMC head office. It is operated through a short code hot line number 16387. SMC started Tele-Jiggasha program with a view to increase access to information and personal counseling on health, family planning and reproductive health over telephone with assurance of confidentiality. Trained counselors are engaged in Tele-Jiggasha to conduct the following activities:
In-bound activities:
> Respond to queries on HTSP, reproductive health, maternal and child health, family planning, HIV/STIs, adolescent health and tuberculosis.
> If necessary refers potential clients of IUD, implants and injectable (SOMA-JECT) to the nearest Pink Star outlet.
Out-bound activities:
> Conduct short survey on user satisfaction, counseling if required for LARC clients and also to providers (PSP, BSP, PCHP, CSA) to know the insights of the program following a prescribed questionnaire.
> Call back to those callers who called beyond office time (dropped calls), every day as soon as possible.
> Send SMS of adjacent Pink Star doctors address as inquired by anyone
> Send SMS to provider on various programmatic and technical updates, greetings and observation of national and international events.
